What are the conditions for cancellation?
Our free cancellation period for all trips from the beginning of April to the end of October is 14 days before arrival. Our regular cancellation period for travel from the beginning of November to the end of March is 7 days before arrival. (This may vary from 5 days, please check your booking confirmation) Except for Christmas and New Year's Eve. Here a cancellation period of 14 days prior to arrival applies.
The free cancellation period for our holiday flats is normally 4 weeks before arrival.
The above cancellation periods only apply when booking our cancellable rates. A free cancellation or rebooking of our early bird rate is not possible.
Cancellation must be made in writing. In the event of cancellation outside the deadline, the hotel is entitled to charge 80% of the accommodation price for the nights booked. In the event of a no-show, the entitlement to booked subsequent nights shall lapse. For the first night 100% and for the following nights 80% of the accommodation price will be charged. Our general terms and conditions apply.
BÜSUM VISITOR TAX
How much is the visitor tax in Büsum?
The visitor's tax is not included and has to be paid on site. Arrival and departure day are charged as one day each.
From November to March € 2,00 per person/day.
From April to October and 25.12.-07.01. € 3,00 per person/day.
Children and young people under 16 are exempt from the spa tax.
People with disabilities are partially reduced or even exempt depending on the degree of disability.
(Please inform us about your degree of disability when booking).
OPENING HOURS RESTAURANT DEICHPERLE & SCHNEIDERS BAR
When are the restaurant and bar open?
Breakfast: daily 7:00am – 11:00am. No reservations.
External guests on request via our service.
Lunch: daily 12:30 – 4:00pm
Coffee & Cake: daily 12:30pm – 4:30pm
Dinner: daily 5:00pm – 9:00pm
Terrace: 5:00pm – 9:00pm (depending on the weather)
Sunday – Thursday 5:00pm – 11:00pm
Friday – Saturday 3:00pm – 01:00am
LATE CHECK OUT
Can I book a late check out with extra charges?
Your room is reserved for you until 10:30am. We offer a late check-out upon request and subject to availability.
Check-out until 01:00 p.m.: € 30,-
Check-out until 05:00 p.m. € 50,-
EARLY CHECK IN
Can I check in earlier?
Due to the current situation and the higher cleaning effort to meet the required cleaning standards, the cleaning time will take a little longer. Thats why we guarantee a check-in time at 3:30pm.
If you room is not ready by the time you arrive you can fill out the registration form. We will hand you your guest cards so you can have a look around town and the beach. We offer to call your mobile as soon as your room is ready for you to move in.
USING OUR SPA FACILITIES
What are the opening hours?
7:30 - 21:00
(from 6pm for adults only)
12:00 - 21:00 (Mon - Thu)
11:00 - 21:00 (Fri - Sun)
(admission from 16 years)
Where is the Küstenperle located?
The Küstenperle is located in Büsum - directly behind the dike at the Familienlagune (family lagune), also named Perlebucht (pearl bay). You can reach Büsum from the A23 coming from Hamburg (exit Heide West). To reach the pedastrian area of Büsum which is the city center you walk for about 20 minutes (1,5km). The distance to the train station is 2 km.
Can we park at the hotel and what does it cost?
We charge € 5,00 per day and car. We have enough space for all hotel guest, so no reservation is needed. The gate opens automatically.
Altenatively you can park in the residential area around. Please note that parking there is highly frequented during the season.
CAR CHARGING FACILITIES
Do you have car charging facilities?
On our parking lot we have two charging stations from the provider NewMotion.
You can order your personal charging card via the Shell Recharge App which ist available for IOS and Android. You need to use your own charging cabel.
LIMITATIONS DUE TO THE CONSTRUCTION SIDE
What kind of limitations are expected due to the construction side next door?
Büsum continues to make itself beautiful and the area around Perlebucht is growing. A building with beach flats is being constructed on the neighbouring property of the Küstenperle. Construction work is expected to end on 17 May 2023.
BEACH CHAIR RESERVATION
Where can I reserve a beach chair?
You can book a beach chair online: https://shopbuesum.vend-it.de
If you would like to rent a beach chair when you are in Büsum you can meet the beach service daily from May til the end of September from 9:00am at the dike pavillions. Based on availability you can choose your beach chair and you pay by cash. You can also book a beach chair for you next trip there.
VACATION WITH YOUR DOG
Can I bring my dog and what are the extra charges?
We are happy to accomodate you with your dog. Our hotel is dog friendly and we have special rooms for our guests with a dog. Please let us know you want to come with your dog in advance of your booking so that we can offer you the right room.
In the interest of all guests we ask you to keep your dog on the lesh in the hotel at all times. For hygienic reasons your dog needs to stay at your room during breakfast. But after 1:00pm dogs are also welcomed in our restaurant.
We only allow one dog per room and charge € 15,00 per night.
We have 15 rooms in total in which we allow dogs. Categories: Standard room dike view (2x), side sea view (2x), sea view (1x), Comfort room dike view (1x), side sea view (3x), sea view (3x), Family room side sea view (1x), sea view (1x), wellness suite (1x).
Do you provide a shuttle service?
We do not provide a shuttle service. You can take a taxi from the Büsum train station which takes you to the hotel in just a few minutes. The costs are approxamitly € 8,00.
RECEPTION OPENING HOURS
Is the reception 24 hours open?
Our reception is occupied 24 hours, 7 days a week. Please let us know if you arrive after 10:00 pm.
How can I book a table at the restaurant?
Reservations for our Restaurant Deichperle can be made via phone +489 4834 96 211 – 543 or via email firstname.lastname@example.org.
Due to a limited seat capacity we suggest to reserve a table in advance to avoid any disappointments.
HALF PENSION / DINNER
How long in advance do I need to book half pension? Is it possible to change spontanously for a la carte if I booked half pension?
You can book our half pension (dinner) at least 3 days prior arrival. If you like to choose from our a la carte menue during your stay, please let the restaurant know one day before.
We serve a 3-course menu chosen for you by our chef. For the main course you can choose between fish, meat or a vegetarian alternative
Do you have any allergy friendly rooms and do you offer vegetarian/vegan/gluten free/lactose free food alternatives?
We offer special bedding for people suffering allergies and a lot of rooms in which dogs are not allowed.
Our regular menu in our restaurant Deichperle offers vegetarian options. If you have any allergies or intolerances let us know in advance so we can offer you suitable alternatives.
Where can I rent bikes for my vacation?
You can rent City bikes with us. We charge € 9,00 per day and bike or € 56,00 per week and bike.
If you choose to explore Büsum and surroundings a bit more comfortable, we also rent out E-Bikes for € 28,00 per day or € 175,00 per week.
Please note we only have limited numbers of bikes available.
BRINGING YOUR OWN BIKES
Do you provide a room for bikes?
Please let us know in advance if you bring your own bikes. We have an extra room for bikes outside the hotel. We are happy to validate your room key for access to this room. We suggest to lock the bikes inside our bike room!
You can also charge the batteries of E-bikes in there.
MAXIMUM OCCUPANCY IN OUR ROOMS
How many people can sleep in one room?
Our family rooms & suites can occupy 2 adults and 2 children maximum. 1 child must be under 12 years. It is also possible to stay in these rooms with 3 adults and 1 child under 12 years.
Our 2-room-apartments can accomodate 2 adults and 1 child under 6 years maximum. In our 3-room-apartments is enough space for up to 4 adults.
Where can I book spa appointments?
Please contact our spa team via email email@example.com or via phone +49 4834 96 211 – 530 to make appointments.
We recommend to make your requested appointments in advance.
Kann ich als Tagesgast den Spa-Bereich der Küstenperle nutzen?
Die Nutzung unsere Spa- und Wellnesssbereichs ist auch für externe Gäste von Sonntag bis Freitag möglich.
Bei Buchung einer Anwendung in unserem Spa können Sie den Pool- und Saunabereich für bis zu 3 Stunden für € 35,00 pro Person und Aufenthalt nutzen.
Sie erhalten bei uns an der Spa-Rezeption eine befüllte Saunatasche (Saunatücher und Bademantel) sowie Ihre Zugangskarte für den Spa-Bereich. Eine vorherige Anmeldung ist notwendig.
Are the rooms air conditioned?
For our location on the north sea we did not build in any air conditioning facilities. But we review the situation on a regular basis to act in the future if needed.