Welcome our guests with a warm heart and kick-start your career by the North Sea
Front Office Agent (m/w/d)
Are you looking for a breath of fresh air? Then you’ve come to the right place!
In June 2017, we opened the Küstenperle, a 4-star hotel in Büsum with 93 rooms and suites, as well as 7 holiday flats in the apartment block next door. Our hotel offers four function rooms for up to 250 people, the ‘Deichperle’ restaurant, the ‘Schneiders’ bar and a spa and wellness area with four treatment rooms, a swimming pool, three saunas and a fitness and exercise room. Situated right by the family lagoon in Perlebucht, we offer a unique atmosphere and a wide range of activities.
Would you like to become part of our team and experience genuine North German charm? Come and join us and let the coastal breeze inspire you – we look forward to welcoming you!
- Respect is key – We value every single member of staff (m/f/d) and foster a respectful and supportive working environment
- Modern & pleasant – A working environment where you can really feel at home
- Interesting tasks – An exciting role where you’ll share responsibility for the well-being of our guests
- Stunning views – Views of the Büsum Wadden Sea and career prospects
- Perlen uniforms – Some are provided by us and are then washed and ironed ;)
- Perlen discounts – In-house and in Büsum :)
- Holidays whenever you want! – there’s just a short break at certain times and for special events, such as the Christmas and New Year period, so that everyone can take their preferred time off
- Fair time recording – transparent, traceable and accurate to the minute – not a single minute is lost with us
- A safe haven – a year-round, crisis-proof job in an innovative and sustainable company
- Growing together – annual staff development reviews so that you can grow and we can move forward together
- Independence, a willingness to serve others and a strong affinity for a daily, team-oriented way of working
- an authentic manner and a passion for providing expert service
- a communicative, motivated and natural personality
- Preferably at least one year’s professional experience working at a hotel reception
- Experience in dealing with a wide variety of guest types and personalities
- Good IT skills; experience with hotel software would be an advantage
Day Shift
- Sharing responsibility for ensuring everything runs smoothly at reception and in the reservations department
- Providing personalised, professional and attentive guest service. You are the guest’s first and last point of contact at the hotel (from welcome to check-out)
- General correspondence, as well as responding to enquiries by telephone, post or in person, and transferring calls
- Handling complaints in accordance with internal guidelines
- Concierge duties (wake-up calls, taxi bookings and table reservations)
Night shift (in addition to the duties also carried out by the day shift):
- Standard working hours from 10.30 pm to 7.00 am
- Cashier duties, invoicing, and checking guests out
- Receiving and checking restaurant and bar accounts, preparing the daily closing statement and various sales statistics and reports
- Distribution of arrival lists, daily and weekly overviews
- Checking guest accounts and reservations, taking into account guest requests and occupancy
- Processing (reservation) enquiries, preparing quotations, independently selling rooms and issuing reservation confirmations
- Entering guest lists for groups
- Conducting active security patrols in the hotel
- Concierge duties (wake-up calls, taxi bookings, table reservations, room service)
- Mise en place: general preparation and tid-up for the day shift
- Cleanliness and hygiene in accordance with HACCP guidelines, including the back-office area
